Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we cannot accept physical returns once a product has left our kitchen. However, if you are unsatisfied with your order or it arrived damaged, we are committed to making it right through a refund or replacement.
Contact Us
Email our support team within 24 hours of receiving your delivery with your order number and a brief explanation of the issue.
Provide Documentation
Please include clear photos of the product and packaging if there is damage or a quality concern to help our bakers investigate.
Review Process
Our team will review your request within one business day to determine if a full refund, partial credit, or reshipment is appropriate.
Resolution
Once approved, refunds are processed back to your original payment method within 3-5 business days, or a fresh replacement will be prioritized for the next baking cycle.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing